In order for Illustrator to edit PDF files containing Type 1 fonts, I had put symbolic links to the font files inside /Library/Application Support/Adobe/Fonts. What's odd is that at the same time as Illustrator, Photoshop was updated from 2019 (20.0.7) to 2020 (21.0.0) and this went perfectly: the new Photoshop replaced the previous one, and Photoshop 2020 launches without any problem.Īfter more debugging, the issue in my case turned out to be font-related. I tried all the things advised in this thread, namely erasing the mentioned folders from ~/Library/Application Support/Adobe, ~/Library/Caches and ~/Library/Preferences: no effect at all, the crash is still there. In case that matters: Illustrator 2020 was installed alongside Illustrator 2019, instead of replacing it (the setting was to replace the previous version) I had to uninstall Illustrator 2019 from the Creative Cloud app. To be more specific, Illustrator 2019 (23.1.1) was working fine, a Creative Cloud notification popped up saying an Illustrator update was available, I applied it, Illustrator 2020 (24.0.0) was installed since that point on it's been impossible to launch Illustrator 2020, the app crashes on launch. The crash happens whether Illustrator is launched by itself, or opening an Illustrator file, or from the Creative Cloud app. Since updating to Illustrator 2020 yesterday I am experiencing the same crash as the original poster, except that the crash happens immediately after showing the splash screen, before seeing the pre-workspace window. old folders and Illustrator will recreate new folders with default settings.Īlso, please do share the crash logs by following these steps: This way all your old settings will be saved in. Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.oldĭisclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings.Go back to library->open caches->rename to.Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old.Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old.In the Go To Folder dialog box, type '~/Library'.Click on the Finder icon on the dock, choose Go on the top> Go To Folder.Please try resetting preferences for Illustrator by following below mentioned steps: Sorry to hear about the trouble you are facing with Illustrator.

Adobe illustrator for mac os catalina